All Systems Operational
App   ? Operational
Sync engine   ? Operational
Real time events   ? Operational
API   ? Operational
Push notifications   ? Operational
Mandrill   ? Operational
SendGrid   ? Operational
Mailjet   ? Operational
Smooch   ? Operational
Intercom   ? Operational
Facebook   ? Operational
Twilio   ? Operational
Truly   ? Operational
Twitter   ? Operational
Integrations   Operational
Transactional emails   ? Operational
Search engine   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2017

No incidents reported today.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017
Resolved - Failover is complete. Everything is back to normal.
Sep 13, 18:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 18:53 UTC
Identified - We are switching to our secondary infrastructure. We expect ~1 min unavailability.
Sep 13, 18:46 UTC
Update - We are experiencing some delays with our API and the time it takes conversations to load.
Sep 13, 18:44 UTC
Investigating - We are currently investigating this issue.
Sep 13, 18:44 UTC
Sep 12, 2017

No incidents reported.

Sep 11, 2017
Resolved - This incident has been resolved.
Sep 11, 17:31 UTC
Identified - We are currently experiencing slight delays in receiving messages in our US data center. We are processing the backlog now.
Sep 11, 17:16 UTC
Resolved - The search results should now be up-to-date.
Sep 11, 13:11 UTC
Monitoring - App performance is back to normal.
Our search results are still delayed and we are working to get that back up-to-date.
Sep 11, 12:06 UTC
Identified - We have identified the root cause as coming from just a handful of conversations.
We are currently working on a fix.
Sep 11, 11:44 UTC
Investigating - We are currently looking into a slowdown of the app across the board in our US datacenter.
We will update this within the next 10 minutes are we know more.
Sep 11, 11:20 UTC
Sep 10, 2017

No incidents reported.

Sep 9, 2017
Resolved - This incident has been resolved.
Sep 9, 00:21 UTC
Monitoring - Customers in our US data center are not affected. We expect less than 15 minutes of downtime for our EU customers.
Sep 8, 22:03 UTC